Exchange and return of goods on the website lkcostume.com
You can exchange the product within 14 days from the moment of its purchase.
The return of the goods will be possible in the following cases:
- the product has not been used and has no signs of use: scratches, dents and abrasions;
- the product is completely intact and the integrity of the thing is not violated;
- the product appearance and consumer properties are preserved: labels, markings.
Settlement with the consumer in the event of an increase in the price of the product is made - based on the value of the product at the time of its purchase.
Product exchange/return procedure:
- To exchange or return the product, you need to contact the company manager by phone +38(093) 2343344 or by e-mail [email protected].
- Carefully pack the goods in branded packaging, keeping all elements. The packaging must be undamaged (without tape, inscriptions, stickers and other extraneous elements that can spoil the appearance of the product).
- It is necessary to fill out an application for the return of the goods, where we indicate the quantity, reason, personal data and details for refund, date and signature.
- With the help of the carrier company "Nova Poshta", it is necessary to send the parcel together with the filled-in form and the settlement document issued to the consumer together with the sold goods, to the address of Kyiv, str. Naberezhno - Khreshchatytska, 41, BC Astarta, block S.
- We bear the costs of sending goods of inadequate quality.
After receiving the goods to be returned and making a positive decision about its exchange/return, the refund is made within 7 working days, from the moment of receipt of the parcel at the warehouse in Kyiv, str. Naberezhno - Khreshchatytska, 41, BC Astarta, block S.
Refunds are made by non-cash payment to the client's bank card or in cash, using a postal transfer. In accordance with the Law "On the Protection of Consumer Rights", the company can refuse the consumer to exchange and return goods of proper quality, if they belong to the categories specified in the current List of non-food goods of proper quality, which are not subject to return and exchange.
Return of goods of inadequate quality:
According to Article 8 of this Law, upon detection of significant defects that arose due to the fault of the product manufacturer, during the warranty period, the consumer has the right to replace the product or return money. According to Clause 12 of Article 1 of the Law of Ukraine "On the Protection of Consumer Rights", a defect that makes it impossible or inadmissible to use the product in accordance with its intended purpose is considered a significant defect, which arose due to the fault of the manufacturer, after its elimination, it appears again for reasons independent of the consumer and at the same time endowed with at least one of the following features:
- a) it cannot be eliminated at all;
- b) it takes more than fourteen calendar days to eliminate it;
- c) he makes the goods significantly different from what is provided for in the contract.
If it is necessary to check the quality of the product, an examination by the authorized body "Center for Examination and Assessment of Textile Products" can be conducted, during which the fact of the consumer's violation of the warranty conditions for the use of the product is established. According to Clause 4 of Article 17 of the Law of Ukraine "On the Protection of Consumer Rights", the examination is organized within three days from the day of receipt of written consent from the consumer to conduct examination of products.
If, according to the results of the examination, it is proved that the defects arose after the delivery of the goods to the consumer and subsequently the violation of the rules of operation, storage and transportation by the consumer, the consumer's demands shall not be satisfied, and the consumer shall be obliged to reimburse the costs of the examination.
The consumer's request for replacement of the product is subject to immediate satisfaction if it is available, and in case of its absence - within two months from the moment of submission of the application. If it is impossible to satisfy the demand within the established period, then the consumer has the right, at his choice, to demand the replacement of the product with defects for another product of another brand (model) of the appropriate quality with a corresponding recalculation of the price or a refund. Consumer requests for a refund must be satisfied within seven days.
Settlement with the consumer in the event of an increase in the price of the product is made - based on the value of the product at the time of its purchase.
Product exchange/return procedure:
- To exchange or return the product, you need to contact the company manager by phone +38(093) 2343344 or by e-mail [email protected].
- Carefully pack the goods in branded packaging, keeping all elements. The packaging must be undamaged (without tape, inscriptions, stickers and other extraneous elements that can spoil the appearance of the product).
- It is necessary to fill out an application for the return of the goods, where we indicate the quantity, reason, personal data and details for refund, date and signature.
- With the help of the carrier company "Nova Poshta", it is necessary to send the parcel together with the filled-in form and the settlement document issued to the consumer together with the sold goods, to the address of Kyiv, str. Naberezhno - Khreshchatytska, 41, BC Astarta, block S.
- We bear the costs of sending goods of inadequate quality.